{"id":17675,"date":"2026-09-13T12:27:11","date_gmt":"2026-09-13T12:27:11","guid":{"rendered":"https:\/\/sislercreate.com\/Animation\/?p=17675"},"modified":"2026-09-13T12:32:07","modified_gmt":"2026-09-13T12:32:07","slug":"troubleshooting-a-wacom-cintiq","status":"publish","type":"post","link":"https:\/\/sislercreate.com\/Animation\/2026\/09\/13\/troubleshooting-a-wacom-cintiq\/","title":{"rendered":"Troubleshooting a Wacom Cintiq"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Fix 1<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Check Physical Hardware and Pen Nib<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Inspect the nib:<\/strong>\u00a0A heavily worn or jammed pen nib can prevent the sensor from registering pressure or clicks. Pull the old nib out with a ring tool or tweezers and insert a fresh one.\u00a0[<a href=\"https:\/\/www.creativebloq.com\/how-to\/wacom-pen-not-working\">1<\/a>,\u00a0<a href=\"https:\/\/www.youtube.com\/watch?v=xHzcW6WcVqA&amp;t=403\">2<\/a>,\u00a0<a href=\"https:\/\/amsoft.cz\/Produkty\/Wacom\/manuals\/en\/TroubleshootingPenTouch_Cintiq.htm\">3<\/a>]<\/li>\n\n\n\n<li class=\"\"><strong>Clean the tip and screen:<\/strong>\u00a0Remove any dust, dirt, or debris stuck around the pen tip or on the Cintiq screen surface.\u00a0[<a href=\"https:\/\/www.creativebloq.com\/how-to\/wacom-pen-not-working\">1<\/a>]<\/li>\n\n\n\n<li class=\"\"><strong>Check connections:<\/strong>\u00a0Unplug all cables (USB, HDMI\/DisplayPort\/USB-C) from both the Cintiq and the computer, wait a few seconds, and plug them back in\u2014ideally in a different USB port.\u00a0[<a href=\"https:\/\/www.youtube.com\/watch?v=xHzcW6WcVqA&amp;t=403\">1<\/a>]<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Fix 2 &#8211; Go to Wacom Desktop Center<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When logged in, click on the search bar or the Windows logo or Applications on MacOS on and search up &#8220;Wacom Desktop Center&#8221;.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/support.emerson.edu\/hc\/article_attachments\/21719721344667\" alt=\"00_Start.PNG\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">From there, click to open the program.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/support.emerson.edu\/hc\/article_attachments\/21719721348763\" alt=\"00_WacomDesktop.PNG\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp;On the left side, select&nbsp;<strong>Support,&nbsp;<\/strong>and then&nbsp;<strong>Driver Check&nbsp;<\/strong>on the right.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/support.emerson.edu\/hc\/article_attachments\/21719721350171\" alt=\"01_Support_Alternative.PNG\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/support.emerson.edu\/hc\/article_attachments\/21719721351707\" alt=\"02_DriverCheck.PNG\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If the checker states it has found errors, click&nbsp;<strong>Restart driver<\/strong>&nbsp;and wait a few moments. If it states there are no problems, and you are encountering issues anyways, restart the driver just to be safe.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/support.emerson.edu\/hc\/article_attachments\/21719710097307\" alt=\"04_DriverError.PNG\" style=\"aspect-ratio:0.8360215053763441;width:311px;height:auto\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/support.emerson.edu\/hc\/article_attachments\/21719721357339\" alt=\"03_DriverChecked.PNG\" style=\"aspect-ratio:0.9447368421052632;width:359px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp;If you did not see any connected devices before this fix and the issue is now resolved, they should now appear under the section titled &#8220;My Devices&#8221;. This won&#8217;t include the pen, but generally if no devices connect or are recognized after a few moments, that may be a sign of a driver-related issue.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/support.emerson.edu\/hc\/article_attachments\/21719721350171\" alt=\"01_Support_Alternative.PNG\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/support.emerson.edu\/hc\/article_attachments\/21719710100379\" alt=\"01_Support.PNG\" style=\"aspect-ratio:0.5905172413793104;width:137px;height:auto\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Fix 3:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Unplug your Cintiq cables from computer,<\/li>\n\n\n\n<li class=\"\">reinstall the drivers,<\/li>\n\n\n\n<li class=\"\">restart the computer,<\/li>\n\n\n\n<li class=\"\">plug the Cintiq back in<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">fix 4:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/101.wacom.com\/userhelp\/en\/WCSupport.htm\">https:\/\/101.wacom.com\/userhelp\/en\/WCSupport.htm<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">fix 5<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">go see Mr Leduc <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fix 1 Check Physical Hardware and Pen Nib Fix 2 &#8211; Go to Wacom Desktop Center When logged in, click on the<\/p>\n<p class=\"link-more\"><a class=\"myButt \" href=\"https:\/\/sislercreate.com\/Animation\/2026\/09\/13\/troubleshooting-a-wacom-cintiq\/\">DIVE IN<\/a><\/p>\n","protected":false},"author":2,"featured_media":17680,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[31,84],"tags":[],"class_list":["post-17675","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-animation-resources","category-wacom"],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/i0.wp.com\/sislercreate.com\/Animation\/wp-content\/uploads\/2026\/09\/IMG_7173.jpeg?fit=2016%2C1512&ssl=1","_links":{"self":[{"href":"https:\/\/sislercreate.com\/Animation\/wp-json\/wp\/v2\/posts\/17675","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sislercreate.com\/Animation\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sislercreate.com\/Animation\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sislercreate.com\/Animation\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sislercreate.com\/Animation\/wp-json\/wp\/v2\/comments?post=17675"}],"version-history":[{"count":2,"href":"https:\/\/sislercreate.com\/Animation\/wp-json\/wp\/v2\/posts\/17675\/revisions"}],"predecessor-version":[{"id":17679,"href":"https:\/\/sislercreate.com\/Animation\/wp-json\/wp\/v2\/posts\/17675\/revisions\/17679"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sislercreate.com\/Animation\/wp-json\/wp\/v2\/media\/17680"}],"wp:attachment":[{"href":"https:\/\/sislercreate.com\/Animation\/wp-json\/wp\/v2\/media?parent=17675"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sislercreate.com\/Animation\/wp-json\/wp\/v2\/categories?post=17675"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sislercreate.com\/Animation\/wp-json\/wp\/v2\/tags?post=17675"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}